In this Policy, “personal information” means information that is associated with you as an individual investor and any person who holds office in an entity which is an investor, and includes your name address and contact details.
Personal information can also include information about your interactions with us.
We will protect any personal information that we hold.
This Policy (as amended from time to time) applies when you access or use our services or agree to receive information from us about our services and in connection with personal information we may collect in the course of business.
We may amend this Policy from time to time. Any updated version will be available on our website and will be effective from the time of posting.
Why we collect personal information and what do we use it for?
We collect, use and exchange your information so we can:
- Confirm your identity as required by law, including for the purposes of the Anti-Money Laundering and Counter-Terrorism laws;
- Assess your application to invest;
- Design, manage, price and provide our and services;
- Manage our relationship with you;
- Minimise risks and identify or investigate fraud and other illegal activities;
- Contact you, for example, when we need to inform you of something important;
- Improve our service to you and your experience with us;
- Comply with laws generally, and assist government or law enforcement agencies; and
- Manage our business.
From time to time, we may also use your information to tell you about services we think you might be interested in. To do this, we may contact you by:
- Phone; and
- Other contact method
You must give us accurate and complete information failing which you may be in breach of the law, and we may not be able to provide the services you require. If you change your personal details you should inform us immediately.
Who can we share your personal information with?
We may share your information with third parties where the law allows. These third parties can include:
- Providers of services to us and businesses who do some of our work for us, where applicable — including direct marketing, statement production, debt recovery and IT support;
- Brokers, agents, advisers and people who act on your behalf;
- Auditors, insurers and re-insurers;
- Government and law enforcement agencies or regulators;
- Credit reporting bodies and credit providers;
- Organisations that help identify illegal activities and prevent fraud; and
- Those third parties to whom you have authorised or directed us to share your information.
Sending information overseas
If necessary, we may send your information overseas, including to:
- Service providers or third parties who store data or operate outside Australia;
- Complete a transaction, such as an international money transfer;
- Comply with laws, and assist government or law enforcement agencies
If we do this, we will make sure there are arrangements in place that align with the Australian Privacy Principles in order to protect your information.
Accessing, updating and correcting your information
You can ask us for a copy of your information by calling or emailing us.
There is no fee payable by you to ask for your information, but on occasion we may charge a fee to compensate us for the time we spend finding and collating the information you want. If there is a fee, we will advise how much it is likely to be.
We will endeavour to make your information available within 28 days after request. We will need to confirm your identity before we make the information available to you.
In some cases, we may refuse access or only give you access to part of the information we hold. Any such refusal will be in accordance with law and will be communicated to you in writing.
It is important that we have your correct personal details, such as your current home and email addresses and phone number. You can request to check or update your information by calling or emailing us.
If we agree to your request we will make appropriate changes as soon as possible. If we don’t agree we will notify you of the reasons and also record that you have made the request.
If you are not satisfied with our refusal you may complain to the Office of the Australian Information Commissioner (‘OAIC’) at www.oaic.gov.au.
If you do not wish to receive marketing materials from SpringCapital please email or call:
Email: [email protected]
Phone: +61 1300 039 988
How do we protect your personal information?
We store your hard copy and electronic records in secure buildings and systems, or by using trusted third parties.
For example, we use firewalls and data encryption, physical access controls, and only properly trained and authorised staff will have access to the personal information of individuals.
Those staff may only have access on a need to know basis.
Making a complaint
If you have complaint about our management of your personal information please write to us at [email protected].
We will acknowledge receipt of your complaint within 7 days and will advise within 28 days about what we have done to resolve the complaint.
Otherwise you can make a complaint to the OIAC at www.oaic.gov.au.